The Quest Story

Quest Laboratories was formed in 1995, inspired by the vision of establishing itself as a premier laboratory and a preferred partner to clinicians through the delivery of personalised, high quality, and efficient laboratory services. Supported by our state-of-the-art technology with work space in our main facility spanning over 25,000 square feet and equipped with fully automated world-class analysers, Quest is proud to serve clinicians, hospitals, medical centres, and their patients through the deployment of advanced diagnostic testing methods and technology.

Our laboratories adopt gold standard clinical diagnostic technology such as High Performance Liquid Chromatography (HPLC), Enzyme-Linked Immuno Sorbent Assay (ELISA), Chemiluminescence Enzyme Immuno Assay (CLEIA), Polymerase Chain Reaction (PCR), Immunohistochemistry (IHC), flow cytometry, and Inductive Coupled Plasma Mass Spectroscopy (ICP-MS) to carry out high-accuracy tests across a wide range of laboratory medicine including haematology, immunology, clinical chemistry, molecular biology, microbiology, serology, and toxicology.


Mission

To establish Quest as the preferred private clinical laboratory in Singapore, providing the most comprehensive, innovative, and responsive services, so as to attain a high level of client satisfaction.

Vision

To be a market leader in the private pathology market and to be recognised as the preferred service provider with a reputation for excellence in technical quality and client servicing.

 


 

Our Laboratories

 
 

State-Of-The-Art Laboratories

Designed to achieve optimal efficiency, Quest’s main laboratory is equipped with state-of-the-art equipment, supported by Siemens Labcell® and Aptio® system to manage high-volume specimen processing.

From the moment a test tube is placed onto the automated specimen track, the Siemens Sample Manager and Aptio® Input-Output Module precisely recognise which analyser to direct the specimen and automatically route it to subsequent analysers for optimal efficiency. This reduces the number of steps required to sort, process, and archive specimens.

Quest has also invested in a Sysmex Haematology Sample Tracking (HST) line that manages thousands of blood specimens daily with minimal human intervention. The automated HST line reduces the occurrence of human error, improves safety and processing speed, while increasing the accuracy of test results.

Always committed to maintaining a robust and advance information technology systems with optimal redundant capacity, maximum system uptime and scalability are achieved so as to best fulfill customers’ needs.

Main Laboratory

Located at StarHub Green in Ubi, Quest’s main laboratory has the largest fully automated sample management system in Singapore with the capability to provide consistently accurate and reliable results.

Satellite Laboratories

Situated within Paragon Medical in the heart of Orchard Road, Quest’s satellite laboratory is strategically located to service the specialist clinics at Paragon Medical, as well as the medical centres at Mount Elizabeth Hospital and Gleneagles Hospital.

Quest also has a second satellite laboratory at Thomson Medical Centre, servicing primarily the hospital and the specialist clinics in the fields of obstetrics, gynaecology, and paediatrics located at the centre.

With a focus to better serve our clinician clients and patients, Quest has opened a third satellite laboratory, Quest@Novena. This new laboratory houses dedicated state-of-the-art equipment including advanced analysers that deliver faster and high quality results, and is strategically located within Novena Medical Centre to service specialist clinics in the Novena medical vicinity.


MANAGEMENT TEAM


Dr Tan Hong Wui
Medical Director / Pathologist

Dr Ivy Chew
Pathologist

Cody Ng
Head, Finance

Yap Kwee Chuah
Head, Laboratory

John Lee
Head, Laboratory

Low Chin Keong
Deputy Head, Laboratory

Clarice Long
Head, Sales & Marketing

Janet Lye
Head, Operation

Arnel Sotiangco
Head, Quality Management